Most tradespeople undercharge not because they're bad at the work, but because they're bad at quoting. A quote written in five minutes on the back of a van visit — vague description, no validity date, no clear labour/materials split — is a quote that gets disputed, undercut, or ignored.
This guide walks through exactly how to write a trade quote that wins jobs, protects you legally, and doesn't leave money on the table. We'll cover what every quote must include, a real worked example for an electrical kitchen refit, the five mistakes that cost tradespeople most, and when to walk away.
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What to include on every trade quote
A quote isn't just a number — it's a legal document. Once a customer accepts it, it becomes a binding contract at that price. That means every detail on the quote matters: for your protection, for HMRC record-keeping, and for the customer's trust.
Here's the complete checklist for every trade quote you send:
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Your business name and contact details — trading name (or personal name), address, phone, email. If you're a limited company, include your company registration number.
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Customer's name and address — full name and the address where the work will be carried out. For commercial clients, include the company name and a named contact.
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A unique quote reference number — sequential (QT-0001, QT-0002, etc.). You need this to track accepted quotes and link them to invoices later.
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Quote date — the date you issued the quote.
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Validity period — how long the price is valid. Usually 30 days. Without this, a quote is technically valid indefinitely — which leaves you exposed to material price increases.
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Itemised job description — specific line items, not a lump sum. Describe exactly what work is included and what isn't. Vague descriptions lead to scope disputes.
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Labour and materials split — show these separately. Essential for CIS subcontractors, and makes your pricing more transparent to customers.
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VAT — if you're VAT-registered, show the subtotal, VAT amount (at 20%), and total including VAT. If you're not VAT-registered, state “No VAT charged — not VAT registered.”
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Payment terms — when payment is due, how you accept payment (bank transfer, card, etc.), and any deposit requirement.
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Terms and conditions — what's included, what's not, what happens if scope changes, your cancellation policy. Even a short paragraph covers you.
Need a ready-to-use example? Our free UK quote template has all of these fields pre-filled for a typical electrical trade quote — download and adapt it in minutes.
Step-by-step: writing your first quote (worked example)
Let's walk through creating a real quote. The job: a kitchen refit for an electrician — first fix wiring, second fix sockets and switches, and consumer unit upgrade.
Step 1 — Scope the job before pricing it
Before putting a number on paper, walk the job. Note: what's included, what you're not responsible for, what access you need, whether materials are on site or you're supplying them. Pricing without scoping is how you end up doing £800 of work for a £500 quote.
Step 2 — Build your line items
Break the job into its component parts. This is where most tradespeople go wrong — they write one line ("Kitchen refit, full rewire — £2,400") and leave the door open for every dispute under the sun.
Step 3 — Add validity and payment terms
Below the totals, add:
- Quote validity: “This quote is valid for 30 days from the date of issue (until 14 June 2026).”
- Payment terms: “50% deposit required before work commences. Balance due within 7 days of completion.”
- Payment method: Bank transfer or card via payment link.
Step 4 — Add your T&Cs
Even two sentences is better than nothing: “Price covers the work described above only. Any additional work discovered on site will be quoted separately before proceeding. Customer to provide access to the property and clear the work area before commencement.”
Step 5 — Send and track it
Share the quote immediately — on site if possible, while the job is fresh in the customer's mind. A quote sent three days later competes against three other quotes that arrived before yours.
Build quotes like this in 30 seconds on your phone
PriceWork lets you add line items, split labour and materials, apply VAT automatically, and share a professional quote with a payment link — all from your phone while you're still on site.
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5 common quoting mistakes that cost tradespeople money
These aren't rare edge cases — they show up in almost every tradesperson's first few years. Each one has a direct cost.
Underpricing materials by forgetting margin
Quoting materials at trade cost means you break even on them at best — and lose money when the price has moved between quoting and buying. Add 15–20% to material costs. You sourced them, you carried them, you're taking the price risk on them. That's worth a margin. Customers who complain about material markup when you've built them a kitchen don't understand how supply chains work.
Forgetting to include travel time
A job 45 minutes away that takes two days costs you 3 hours of travel. At £30–40/hour effective rate, that's £90–£120 of unbillable time per visit. Either build it into your day rate or add a separate travel line item. Either way, don't forget it's there.
No validity date on the quote
A quote without a validity date is valid indefinitely under UK contract law. If a customer comes back eight months later and says "I'd like to accept your quote from last March," you're legally obliged to honour it — even if timber, copper, or labour costs have risen 15%. Always set an expiry. 30 days is standard.
Vague descriptions that customers can dispute
“Full bathroom refit — £3,200” is an invitation to argue. What counts as “full”? Does that include tiling? Moving the soil pipe? A heated towel rail? Every undefined word is a potential dispute. Specific line items eliminate this. “Remove existing bath, supply and fit Kaldewei 1700mm steel bath, connect hot/cold supply, waste and overflow” is specific. That's what you price, that's what you do.
Not following up
Most quotes aren't lost on price — they're lost because no one followed up. Customers get busy, forget to respond, or assume you're not interested. A single follow-up call or message three to five days after sending the quote converts a significant percentage of maybes into yeses. This is the highest-ROI action in trade sales, and almost no one does it consistently.
Quote vs estimate vs invoice — what’s the legal difference?
These three words are used interchangeably on van-side, but they have distinct legal meanings in the UK. Getting it wrong can cost you the job or cost you money.
Quote (fixed price)
A quote is a firm, legally binding offer at a specific price. When the customer accepts it, a contract is formed at that price. You cannot charge more unless:
- The scope of work changes (and you issue a written variation)
- The customer requests additional work
- Your quote included a specific caveat (e.g. “subject to survey”)
⚖ UK contract law: acceptance creates a binding contract
Under the Sale of Goods Act and general contract law, a quote accepted by the customer is an offer that, once accepted, cannot be unilaterally changed by either party. This protects the customer from price hikes — but it also protects you if the customer tries to renegotiate after the fact.
Keep written records of acceptance. A reply email or text saying “yes, go ahead” is sufficient. If you're only getting verbal acceptance on the phone, follow it up immediately with a brief written confirmation: “Thanks for confirming — we'll proceed on the basis of quote QT-0047.”
Estimate (non-binding approximation)
An estimate is an informed guess. It tells the customer roughly what the job will cost, but you can charge more if the actual cost comes in higher — within reason. “Within reason” is where disputes happen.
Courts have found against tradespeople who estimated £5,000 and billed £11,000 without updating the customer during the job. Best practice: if the job looks like it'll exceed your estimate by more than 10–15%, contact the customer before proceeding. Get agreement in writing.
Invoice
An invoice is a demand for payment for work already completed or goods already supplied. It follows the quote or estimate — it doesn't replace it. The sequence is: quote → acceptance → work → invoice. For the legal requirements on invoices, see our sole trader invoicing guide.
| Document | When issued | Legally binding? | Can price change? |
|---|---|---|---|
| Quote | Before work starts | ✓ Yes (on acceptance) | Only with written variation |
| Estimate | Before work starts | ✕ No | Yes — but inform customer |
| Invoice | After work completes | ✓ Yes | N/A — it's the final bill |
Use quotes, not estimates, wherever possible. Estimates feel lower-commitment but create more disputes. A fixed quote with a clear scope gives both sides certainty.
How to follow up on quotes (timing, what to say, when to walk away)
Sending the quote is half the job. The follow-up is where most contracts are won.
When to follow up
Wait 3–5 working days after sending the quote. Any sooner feels pushy. Any longer and you've let the customer's attention drift to the next tradesperson they called.
What to say
Keep it short. The goal is to get a response — any response:
Follow-up message template
“Hi [name], just checking you received the quote for [brief job description] — reference QT-0047. Happy to answer any questions or walk through any of the line items. Just let me know.”
That's it. No pressure, no desperation, no “just wondering if you've had a chance to look at it.” A direct question that expects a response.
Second follow-up
If no response after your first follow-up, one more message after 5–7 days is reasonable. After that, let it go. You've followed up twice. Chasing a third time starts to look needy, and any customer who can't be bothered to respond in two weeks is unlikely to be a smooth customer to work for.
When to walk away
Walk away when:
- The customer is asking you to reduce your price without reducing the scope
- They've told you they have a lower quote but won't show you what it covers
- They've changed the scope significantly after you quoted and expect the same price
- You've followed up twice and still can't get a response
Not every job is worth winning. A customer who haggles hard before you start will dispute harder when the invoice arrives.
⚠ Don't match an invisible competitor's price
If a customer says "I've got a quote for £X less than yours" but won't show you the other quote, don't match it. They may be testing you. They may have misremembered. Or the other quote may not include what yours does. Ask to see it — if they won't show you, hold your price.
Pen & paper vs spreadsheet vs PriceWork — which is right for you?
Three options exist for building quotes. Here's the honest comparison:
| Method | Cost | Speed | Professional look | Tracks follow-ups? | Converts to invoice? |
|---|---|---|---|---|---|
| Pen & paper | Free | Slow | ✕ No | ✕ No | ✕ No |
| Word / Excel | Free | Medium | △ Depends on template | ✕ No | ✕ Manual only |
| Google Docs / Sheets | Free | Medium | △ Depends on template | ✕ No | ✕ Manual only |
| Tradify / Powered Now | £50–£60+/mo | Fast | ✓ Yes | ✓ Yes | ✓ Yes |
| PriceWork | Free / £15/mo | 30 seconds | ✓ Yes | ✓ Yes | ✓ One tap + Stripe |
For sole traders who quote more than a handful of jobs a month, the free options are a false economy. Time spent reformatting a Google Doc, manually numbering quotes, and retyping everything into an invoice is time not spent on paid work. PriceWork is purpose-built for this — quote on site, convert to invoice in one tap, payment link sent automatically.
See how PriceWork compares to Tradify in detail →
Want a free downloadable template to start with? Get the free UK quote template here →
Stop building quotes on spreadsheets
PriceWork is quoting and invoicing software built for UK tradespeople. Quote in 30 seconds, convert to invoice in one tap, get paid by card. No spreadsheets, no templates to maintain, no chasing bank transfers.
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PriceWork — built for UK tradespeople who quote jobs
PriceWork is the only quoting and invoicing app built specifically for UK tradespeople. Not a general accounting tool. Not a job management platform charging £60/month. Just the core workflow: quote → invoice → payment.
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Quote on site in 30 seconds
Add line items with labour/materials split, set VAT, include payment terms and validity period. Share a link or PDF on the spot.
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Convert to invoice in one tap
Quote accepted? One tap turns it into a numbered invoice. No re-entering anything. The line items, customer, and totals carry over automatically.
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Stripe card payments on every invoice
Every invoice comes with a Stripe payment link. Customers click, pay by card, and you get notified. Faster than chasing bank transfers.
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CIS deductions built in
If you're a CIS subcontractor, toggle CIS on in Settings. The deduction calculates on labour only, your UTR appears on every invoice, and the net payment is shown automatically.
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Quote templates for repeat jobs
Save your standard jobs as templates. Pull them up on site and adjust the details. Stops you pricing from scratch every time.
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Dashboard: revenue and outstanding balance at a glance
See your total revenue, outstanding invoices, and overdue amounts without opening a spreadsheet. Know where you stand at all times.
The free tier includes 5 quotes/month with all features included — CIS, Stripe payments, PDF download, customer address book, quote templates. No card required to start.
See the full feature breakdown at PriceWork features → or compare free vs Pro plans →
Related: Free Quote Template for UK Tradespeople · How to Invoice as a Sole Trader in the UK · CIS Tax Deductions for Subcontractors · PriceWork vs Tradify — side-by-side comparison